How can I add an FAQ page?

Big Cartel used to have a section of the store admin that allowed you to add FAQs (Frequently Asked Questions) to your store one by one. This wasn’t a heavily used feature, so we’ve since moved the FAQ page to a custom page.

However, we occasionally get asked about how to add this page, and how to add additional FAQs to the page, so here you go.

Creating the FAQ Page

If you already have an FAQ page, skip to Adding new FAQs, otherwise here’s how to setup a basic one:

1. From your Big Cartel admin, go to the Design > Pages section and click Add Page.
2. Enter FAQ for Name, and check the Layout box, then paste in the following code in the content area:
   

   <div id="faq-content">
   	<dl class="faq-list">
    
   		<!-- Add new FAQs here -->
    
   		<dt>What forms of payment do you accept?</dt>
   		<dd><p>We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.</p><img src="https://www.paypal.com/en_US/i/bnr/horizontal_solution_PP.gif" alt="PayPal" /></dd>
    
   		<dt>How secure is this store?</dt>
   		<dd><p>This store uses <a href="http://paypal.com">PayPal</a> for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).</p></dd>
    
   		<dt>Do I need a PayPal account to purchase from this store?</dt>
   		<dd><p>No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.</p></dd>
    
   	</dl>
   </div>

3. Click Save.

Adding new FAQs

To update your FAQ page with new questions, here’s the best way to go about it:

1. From your Big Cartel admin, go to the Design > Pages section and click the FAQ page.
2. In the content area, find the bit of code that says:
   

   <dl class="faq-list">

3. Below this code, add new questions in this format:
   

   <dt>Question goes here</dt>
   <dd>Answer goes here</dd>

4. Click Save.