Help

Frequently asked questions and other useful tidbits.

How do images work?

Each plan allows you to upload a different number of images for each product. 

Having problems uploading images? Learn how to fix it »

Primary Image

The image on the far left is considered the primary image for the product. You can change the order of images, and the primary image, by dragging them into the desired location.

Image Sizes

When you upload an image, Big Cartel automatically creates different sizes of that image to be used in your store. Each size maintains your images aspect ratio. Here are the sizes in pixels:

  • Thumb – 75 x 75 max
  • Medium – 175 x 175 max
  • Large – 300 x 300 max
  • Fullsize – 1000 x 1000 max

File Size

To prevent your store from loading slowly for your customers, each image needs to be under 1 MB to be uploaded. This should be plenty big for web images, but if your image is bigger than that you can open it in a graphics program like Photoshop and reduce the size to a max of 1000 px by 1000 px, or use one of these tools to do the job:

Windows

  1. Download and install the Microsoft ImageResizer.
  2. Select the image(s) you’d like to resize, right-click and choose “Resize Pictures”.
  3. Click the “Advanced >>” button and enter “1000 by 1000″ under “Custom”.
  4. Check “Make images smaller but not larger”.
  5. Click OK, and upload the newly created images to Big Cartel.

Mac

  1. Download and unzip the Big Cartel – Image Resizer.
  2. Drag the image(s) you’d like to resize onto the Image Resizer icon.
  3. Upload the newly created images from your desktop to Big Cartel.

Contact

Can’t find an answer to your question? No worries, we’re here to help.