How does inventory tracking work?

Our inventory tracking feature is available to Platinum and Diamond plans.

Enabling inventory tracking

You can enable inventory tracking on the Store > Settings page of your store admin.

After that, go to the Products section and tell us how many you have and how many you’ve already sold. When someone buys one, we’ll subtract it from the amount you have in stock and add one to the amount sold.

An Example

Let’s say you sell a tee shirt that comes in 3 sizes: Small, Medium, and Large. You have a limited stock in each size, so here’s what you do:

1. While entering your product info, add all of the options your product comes in and tell us how many of each you have in stock. If your product doesn’t have options, like a CD for example, you only need one option named “Default”. For our example shirt we enter: Small – 10, Medium – 1, Large – 23
2. When your customer visits your store, they find the tee shirt and decide to buy one in Medium. So they add it to their cart and checkout.
3. After your customer pays for the shirt, we’ll reduce the stock by the amount ordered. In this case, they’ve ordered your last one so the in stock amount set to 0 and the product status is automatically changed to “Sold Out”.

What happens if my customer tries to buy more than I have in stock?

In our example you had 1 Medium left in stock. If your customer went to checkout with 2 Mediums, we’d notify them and reduce their cart to 1.

Inventory Reserve

If you have inventory tracking enabled, and overselling disabled, we activate our “inventory reserve” feature. This means that when your customer adds an item to their cart, it’s removed from your inventory for 10 minutes. This gives them time to checkout while preventing someone else from buying the same item. If they don’t end up buying the item, it gets added back to your inventory and becomes available for purchase again.

Product Overselling

Don’t want us to automatically mark your product as Sold Out when the stock hits 0? No problem, just Enable Product Overselling on the Store > Settings page of your admin and you can keep selling your products and we’ll still track your inventory.