Help

Frequently asked questions and other useful tidbits.

How does shipping work?

Between PayPal and Big Cartel, you have a few different options for shipping.

First things first

Unless you’re using your PayPal shipping settings, you need to make sure shipping override is enabled in your PayPal account.

Country based shipping

You can charge different shipping rates per country and be as specific or general as you’d like.

You enter one shipping amount for when the product is being shipped alone and a second amount for when it’s being shipped with other products.

When your customer goes to checkout, we find the product with the highest first amount and then use the second amount for all other products ordered.

If you have country specific shipping, your customers will see a drop down on the cart page to select the country it will be shipped to. 

If you don’t offer shipping to a particular country, make sure you don’t have the country or Everywhere Else in your shipping list, and your customer will get an error if they select that country.

PayPal shipping

To use your PayPal shipping settings, simply leave shipping options blank in Big Cartel.

Don’t charge shipping

If you don’t want to charge shipping, just add one shipping option for Everywhere with $0 in each amount.

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