Help

Frequently asked questions and other useful tidbits.

How does the dashboard work?

Your store’s dashboard gives you a snapshot of what your store is doing right now. Here are a few things it offers:

News

At the top of the dashboard you’ll see the Big Cartel news ticker. This will link you to our blog where we discuss the latest Big Cartel news and features.

Orders

Shows you all the orders you’ve received. It tells you who ordered from you, when the order was placed, and gives you a link to view the order details in PayPal.

Visitors

Shows you how many people have visited your store every day for the last week, and every week for the last 6 weeks. *

Referrers

Shows you which websites are linking to your store, how many people have used that link in all (not just today), and when the link was last used. You can sort this list by the most used or the most recent. *

Searches

Shows you the terms people are searching with to find your store, how many people have used the search term in all (not just today), and when the term was last used. You can sort this list by the most used or the most recent. *

Views

Lists your products by the number of times they’ve been viewed. *

Sold Out

Lists all products that are currently marked as “Sold Out”.

* Does it count my own stats?

No. While you’re logged into the admin, your visits aren’t recorded.

Contact

Can’t find an answer to your question? No worries, we’re here to help.