Help

Frequently asked questions and other useful tidbits.

Why aren’t my images displaying?

If you’ve tried uploading a product image, and it’s not showing up correctly. Try updating your Flash player to see if that solves the problem: http://adobe.com/go/getflashplayer

Otherwise, if the upload went through fine, but your image just shows up blank or with an error, you may have a corrupted image.

This is likely caused by your jpg file using CMYK colors instead of RGB. Many browsers, including Internet Explorer and Firefox, aren’t able to display CMYK and will instead show a blank space or an error message.

Solution: re-save your image using RGB colors. If you have Photoshop, simply select “Save for Web…”. Otherwise, try using Picnik, a free online image editor.

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