Why isn’t my custom domain working?

This assumes you have already setup your custom domain using our instructions.

Why isn’t my domain working?

If after a couple of days your custom domain isn’t pulling up your Big Cartel store, something may not be setup correctly with your DNS host. You’ll need to contact them directly to look into the issue.

My DNS host wants to know your IP address / DNS servers

You don’t need to use our IP address or DNS servers, just a simple CNAME as described in our instructions. A records (IP Address) are particularly bad, as IP addresses are subject to change over time, which can leave your shop inaccessible.

Will this affect my email, FTP, etc.?

Nope! Since we’re using a CNAME it shouldn’t change any of your other subdomains. However, if you have additional files using the same subdomain as your store, you’ll need to move them to a separate subdomain.