1&1

Premium feature available on paid plans

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. Log in to your 1&1 control panel.
  2. Under the Domains heading, select your domain name.
  3. In your domain section click Subdomain, then the Add Subdomain button.
  4. Enter www in the Subdomain Name field and Save.
  5. In the Manage Subdomains section, use the Action drop-down option next to your domain and select DNS settings.
  6. Beneath the A/AAAA Records section, click CNAME.
  7. Enter mybigcartelstore.bigcartel.com in the Alias field (replace mybigcartelstore with your actual store’s subdomain). Click Save, then Yes.
  8. Once you’ve saved those changes, scroll back up, click the Domains tab and then make sure your domain section is expanded.
  9. In the Domain Details area, click Edit Destination and then click Redirect.
  10. Enter http://www.mycustomdomain.net as the redirect destination (be sure the www is included and replace mycustomdomain.net with your own domain name). Select HTTP redirect and hit Save.
  11. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  12. In the Custom domain field, enter www.mycustomdomain.net (be sure to replace mycustomdomain.net with your actual domain name) then click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

1&1 also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact 1&1 to help you figure out why.

Make sure you don’t enable the Framed Redirect setting on your 301 redirect. Framed redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how you’ll get that going:

  1. Log in to your 1&1 control panel.
  2. Under the Domains heading, select your domain name.
  3. In your domain section click Subdomain, then the Add Subdomain button.
  4. Enter www in the Subdomain Name field and Save.
  5. In the Manage Subdomains section, use the Action drop-down option next to your domain and select DNS settings.
  6. Beneath the A/AAAA Records section, click CNAME.
  7. Enter mybigcartelstore.bigcartel.com in the Alias field (replace mybigcartelstore with your actual store’s subdomain). Click Save, then Yes.
  8. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  9. In the custom domain field, enter shop.mycustomdomain.net (be sure to update that placeholder URL with your actual custom domain including the fancy new subdomain you just created) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

1&1 also provides some more instructions on creating CNAME records if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact 1&1 to help you figure out why.

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