Account ownership

Who gets access to a shop’s admin?

Your Big Cartel shop was created with one account “owner” in mind. That means the shop email we have on file in the area of your admin is the sole address we can grant admin access to.

It’s super important that you can send and receive messages with this email, so that means you’ll want to double-check that spelling and keep it up-to-date, too!

Forgot your password?

You can always get a password reset link sent to your shop’s contact email. As a backup, we recommend adding a phone number to your shop’s admin to help in situations where you can’t access your shop email.

For security purposes, we can’t grant access to a shop’s admin unless you are reaching out to us from the associated contact email. The only other route for gaining access to the admin would be through a court order.

Transferring your shop to someone else

If you’d like to transfer access to your shop to someone else entirely, please reach out to us first and we can walk you through what’s required before you hand access to your admin over to someone else.

Still have questions?

Just give us a shout!

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