Add notes to an order

Use this handy feature to quickly make note of anything you want to remember about an order.

For example, you maybe want to:

  • make note of a special request
  • that you sent a partial refund due to a shipping delay
  • or even that you included extra confetti in a package 🎊

Order notes are for your own record-keeping and won’t be seen by your customers.

Steps

Web iOS
  1. Log in at my.bigcartel.com.
  2. Go to Orders.
  3. Click on an order you want to add a note to.
  4. Click Add private note +.
  5. Type your note and click Save. A record will appear in the order’s Activity.
  1. Launch the Big Cartel app.
  2. Tap Orders.
  3. Tap an order you want to add a note to.
  4. Tap Add private note.
  5. Type your note and tap Done. A record will appear in the order’s Activity section.
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