Add notes to an order

Use this handy feature to quickly make note of anything you want to remember about an order.

For example, you maybe want to:

  • make note of a special request
  • that you sent a partial refund due to a shipping delay
  • or even that you included extra confetti in a package 🎊

Order notes are for your own record-keeping and won’t be seen by your customers.

Steps

  1. Log in at my.bigcartel.com.
  2. Go to Orders.
  3. Click on an order you want to add a note to.
  4. Click Add private note +.
  5. Type your note and click Save. A record will appear in the order’s Activity.
  1. Launch the Big Cartel app.
  2. Tap Orders.
  3. Tap an order you want to add a note to.
  4. Tap Add private note.
  5. Type your note and tap Done. A record will appear in the order’s Activity section.
  1. Launch the Big Cartel app.
  2. Tap Orders.
  3. Tap an order you want to add a note to.
  4. Tap Add private note.
  5. Type your note and tap Done. A record will appear in the order’s Activity section.
Contact Big Cartel

Can't find what you're looking for?

Contact us for more help

Heads up! You're using an unsupported older browser. Click to learn how to update it.