LiveChat

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LiveChat

LiveChat is a sales and support tool that will keep current customers happy and turn new leads into sales. Chat operators have the tools they need to identify, reach, and engage with potential and regular customers when they visit your shop.

Details

Setup

  1. Create your LiveChat account »
  2. From the Big Cartel admin, click Customize your design.
  3. Click the Advanced tab, then Layout, and click the Custom button to edit your code.
  4. Paste your LiveChat tracking code right before the closing </body> tag.
  5. Save your changes, and you’re all set!

Features

  • Provide immediate access to help - give customers the opportunity to contact you directly from your website and address any questions they may have instantly.
  • Turn visitors into customers - grab your website visitors’ attention with proactive chat invitations and walk them through the purchase process.
  • Discover customer pain points - track your visitors as they navigate through your website, and use that information to provide a better support and buying experience.
  • Provide 24/7 support - with a built-in ticketing feature, you can receive messages when you’re offline and track customer cases that couldn’t be solved in a single chat.
  • Chat on the go - LiveChat mobile apps for iOS and Android will help you chat with customers wherever you are.