1&1 Domain Setup

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. Log in to your 1&1 control panel »
  2. Under the Domains heading, click Manage Domains.
  3. In your domain details section, click Create Subdomain .
  4. Enter www in the first Create Subdomain field and click the Create Subdomain button.
  5. Now click Manage Subdomains and find your new www subdomain on that page and click on it to expand its details section.
  6. Click the Edit DNS Settings and then scroll down on that page.
  7. Beneath the A/AAAA Records section, click CNAME enter mybigcartelstore.bigcartel.com in the Alias field (be sure to replace mybigcartelstore with your actual store’s subdomain), click Save and then Yes when asked if you are sure you want to edit your settings.
  8. Once you’ve saved those changes, scroll back up, click the Domains tab and then make sure your domain section is expanded.
  9. Within the domain details area, click Edit Destination and then click Redirect.
  10. Enter http://www.mycustomdomain.net as the redirect destination (be sure the www is in there and replace that mycustomdomain.net placeholder with your own domain name). Select HTTP redirect and hit Save.
  11. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Find the Custom domain field on that page and enter www.mycustomdomain.net (be sure to replace mycustomdomain.net with your actual domain name) then click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

1&1 also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact 1&1 to help you figure out why.

Make sure you don’t enable the Framed Redirect setting on your 301 redirect. Framed redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how you’ll get that going:

  1. Log in to your 1&1 control panel »
  2. Under the Domains heading, click Manage Domains.
  3. In your custom domain section, click Create Subdomain .
  4. Enter your subdomain (ex: shop) and click Create Subdomain.
  5. Now click Manage Subdomains and click on the subdomain you just created in the Subdomain Overview section.
  6. Click to expand the DNS Settings and then click Edit.
  7. Beneath the A/AAAA Records section, click CNAME and enter mybigcartelstore.bigcartel.com in the Alias field (be sure to replace that mybigcartelstore placeholder with your actual store’s subdomain), click Save and then Yes when asked if you are sure you want to edit your settings.
  8. Finally, you’ll head over to Settings > Domains in your store’s admin, and find the Custom domain field. Enter shop.mycustomdomain.net (be sure to update that placeholder URL with your actual custom domain including the fancy new subdomain you just created) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

1&1 also provides some more instructions on creating CNAME records if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact 1&1 to help you figure out why.