Crazy Domains Domain Setup

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. Log in to your Crazy Domains account »
  2. Click on the Domains icon.
  3. Scroll down to the DNS Settings section and click DNS Records from the drop down menu in the corner.
  4. Select CNAME Record for the Record type. In the Sub Domain field, enter www for the subdomain that you’d like to forward, and enter mybigcartelstore.bigcartel.com (be sure to swap that mybigcartelstore placeholder with your actual store’s subdomain) in the Alias For field, and click Create.
  5. Click the Domains icon again.
  6. Scroll back down to the DNS Records section and click Web Forward.
  7. Now select Web Forward from the drop down menu in the DNS Settings section
  8. Make sure Domain Name is selected. Leave the first field blank and then enter www.mycustomdomain.net (be sure to include the www and update that mycustomdomain.net placeholder with your actual custom domain name). Then click Create.
  9. Finally, you’ll head over to Settings > Domains in your store’s admin and find the Custom domain field. Enter www.mycustomdomain.net (be sure to update that example placeholder with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Crazy Domains also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Crazy Domains to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how to set that up:

  1. Log in to your Crazy Domains account »
  2. Click on the Domains icon.
  3. Scroll down to the DNS Settings section and click DNS Records from the drop down menu in the corner.
  4. Select CNAME Record for the Record type. In the Sub Domain field, enter the subdomain that you’d like to forward (ex: shop). Then enter mybigcartelstore.bigcartel.com (be sure to swap the mybigcartelstore placeholder with your actual store’s subdomain) in the Alias For field, and click Create.
  5. Finally, you’ll head over to Settings > Domains in your store’s admin and find the Custom domain field. Enter shop.mycustomdomain.net (be sure to update that example placeholder with your actual custom domain name including the fancy new subdomain you just created) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Crazy Domains also provides some more instructions on creating CNAME records if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Crazy Domains to help you figure out why.