Domain.com Domain Setup

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. Log in to your Domain.com account »
  2. Click the Domain Central icon in your Control Panel and then click on the domain that you’d like to use.
  3. Click DNS and then select CNAME Alias in the Modify drop down menu.
  4. In the Host field, enter www, then enter mybigcartelstore.bigcartel.com (be sure to swap that mybigcartelstore placeholder with your actual store’s subdomain) in the Points to field and click Add.
  5. Now click Pointers in the top menu.
  6. Select URL from the drop down menu and enter http://www.mycustomdomain.net (be sure to include the www and update that mycustomdomain.net placeholder with your actual custom domain name)
  7. Finally, you’ll head over to Settings > Domains in your store’s admin and find the Custom domain field. Enter www.mycustomdomain.net (be sure to update that example placeholder with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Domain.com also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Domain.com to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how to set that up:

  1. Log in to your Domain.com account »
  2. Click the Domain Central icon in your Control Panel and then click on the domain that you’d like to use.
  3. Click DNS and then select CNAME Alias in the Modify drop down menu.
  4. In the Host field, enter your subdomain (ex: shop), then enter mybigcartelstore.bigcartel.com (be sure to swap the mybigcartelstore placeholder with your actual store’s subdomain) in the Points to field and click Add.
  5. Finally, you’ll head over to Settings > Domains in your store’s admin and find the Custom domain field. Enter shop.mycustomdomain.net (be sure to update that shop.mycustomdomain.net example URL with your actual custom domain name, including the new subdomain you just created) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Domain.com also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Domain.com to help you figure out why.