easyDNS Domain Setup

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. Log in to your easyDNS account »
  2. Click DNS on the domain that you’d like to use with your Big Cartel store.
  3. Scroll down to the Hosts & Subdomains section and modify the www record by changing the url in the Points to field to mybigcartelstore.bigcartel.com (be sure to swap that mybigcartelstore placeholder with your actual store’s subdomain).
  4. Click Next and confirm that the details are correct. Then click Done.
  5. Make sure that you are in the DNS Settings tab. In the Forwarding field, select URL and then click edit.
  6. In the host field, enter @. Then in the URL field, enter www.mycustomdomain.net (be sure to include the www and update that mycustomdomain.net placeholder with your actual custom domain name). Check 301, then Next > Confirm > Done.
  7. Finally, you’ll head over to Settings > Domains in your store’s admin and find the Custom domain field. Enter www.mycustomdomain.net (be sure to update that example placeholder with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

EasyDNS also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact easyDNS to help you figure out why.

Make sure you don’t enable Stealth Forwarding on your 301 redirect. This setting on your 301 redirect will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how to set that up:

  1. Log in to your easyDNS account »
  2. Click DNS on the domain that you’d like to use with your Big Cartel store.
  3. Scroll down to the CNAME section of the Zone Overview page and click the wrench icon to edit the records.
  4. Under the Add a CNAME (alias) heading, enter the subdomain you’d like to use (ex: shop) in the alias field, and enter mybigcartelstore.bigcartel.com (be sure to swap the mybigcartelstore placeholder with your actual store’s subdomain) in the host field. Click Next > Confirm > Done.
  5. Finally, you’ll head over to Settings > Domains in your store’s admin and find the Custom domain field. Enter shop.mycustomdomain.net (be sure to update that shop.mycustomdomain.net example URL with your actual custom domain name, including the new subdomain you just created) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

EasyDNS also provides some more instructions on creating CNAME records if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact easyDNS to help you figure out why.