eNom Domain Setup

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. Log in to your eNom account »
  2. Click the Domains tab and then select MyDomains from the drop down menu.
  3. Select Host Records which will bring you to the Edit Host Records table.
  4. From there, you will enter mybigcartelstore.bigcartel.com (swap that mybigcartelstore placeholder with your actual store’s subdomain) into the Address field for the www record. Be sure that CNAME is selected for the Record Type.
  5. Then you will add www.mycustomdomain.net (be sure to include the www and update that mycustomdomain.net placeholder with your actual custom domain name) to the Address field for the @ record, and select URL redirect for the Record Type. Click Save.
  6. Finally, you’ll head over to Settings > Domains in your store’s admin and find the Custom domain field. Enter www.mycustomdomain.net (be sure to update that example placeholder with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

eNom also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact eNom to help you figure out why.

Make sure you don’t enable the Frame setting on your 301 redirect. Framed redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how to set that up:

  1. Log in to your eNom account »
  2. Click the Domains tab and then select MyDomains from the drop down menu.
  3. Select Host Records. To add a new CNAME record, find the Host Name field in the first empty row, and enter your desired subdomain there (ex: shop).
  4. In the Address field, enter mybigcartelstore.bigcartel.com (swap the mybigcartelstore placeholder with your actual store’s subdomain). Make sure that CNAME is selected for the Record Type.
  5. Finally, you’ll head over to Settings > Domains in your store’s admin and find the Custom domain field. Enter shop.mycustomdomain.net (be sure to update that shop.mycustomdomain.net example URL with your actual custom domain name, including the new subdomain you just created) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

eNom also provides some more instructions on creating CNAME records if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact eNom to help you figure out why.