Google Domain Setup

Buying a new custom domain? Use these steps »

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Buying a new custom domain

This option allows you to register a new custom URL with Google Domains. Currently Google Domains only supports payments from U.S.-based billing addresses, so if you’re located outside the U.S. you’ll want to register your domain with another provider.

  1. Head to Settings > Domains in your Big Cartel admin.
  2. Click the Need to buy a domain? button.
  3. A list of available custom domains will be suggested based on your Big Cartel store URL. Choose an available domain from the list or use the search field to track down the right one and click Buy.
  4. Fill out the required forms to register the domain.
  5. That’s it! You’ll be redirected to your Settings > Domains page in the admin. Within just a few minutes your store should be showing up at your newly registered domain.

Use www

To get your Google domain up and running with your Big Cartel store - you’ll want to create a CNAME record to point to your shop, and then you’ll simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get all of that going:

Heads up! If you bought your domain through Big Cartel you don’t need to follow these steps, they’re already done! :)

  1. Log in to your Google account »
  2. Click the DNS icon and scroll down to the Synthetic Records section.
  3. Select Subdomain forward from the dropdown menu.
  4. Enter the @ symbol in the Subdomain field, then the full custom domain url www.mycustomdomain.net in the Destination URL field and click Add (be sure to include the www in there and replace mycustomdomain.net with your actual custom domain name).
  5. Now scroll down to the Custom resource records section and select CNAME from the dropdown menu.
  6. Enter www in the first field and then the full URL for your Big Cartel store mybigcartelstore.bigcartel.com (be sure to replace mybigcartelstore with your actual store’s subdomain) in the Domain name field, and click Add.
  7. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL wwwmycustomdomain.net into the Custom domain field (be sure to replace mycustomdomain.net with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Google also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Google to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how you’ll get that going:

  1. Log in to your Google account »
  2. Scroll down to the Custom resource records section and select CNAME from the dropdown menu.
  3. Enter your subdomain in the first field (ex: shop), then the full URL for your Big Cartel store mybigcartelstore.bigcartel.com in the Domain name field, and click Add.
  4. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL shop.mycustomdomain.net into the Custom domain field and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Google also provides some more instructions on creating CNAME records if it’s still not working after that, you should contact Google to help you figure out why.