Hostgator Domain Setup

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store - you’ll want to create a CNAME record to point to your shop, and then you’ll simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get all of that going:

  1. Log in to your Hostgator account »
  2. In your Hostgator cPanel, scroll down to the Domains section and click Advanced DNS Zone Editor.
  3. Scroll down to Zone File Records and look for the CNAME record that has the www version of your domain (ex: www.mycustomdomain.net) in the Name field and the non-www version (ex: mycustomdomain.net) in the Record field and click Edit. Then change the Record field to the full URL for your Big Cartel store including mybigcartelstore.bigcartel.com (be sure to replace mybigcartelstore with your actual store’s subdomain).
  4. Now head back to your cPanel, back down to the Domains section and select Redirects.
  5. In the Type field, make sure that 301 Permanent is selected. Then in the All Public Domains drop down, select your domain. In the redirects to field, you’ll enter your full custom domain www.mycustomdomain.net (be sure to replace mycustomdomain.net with your actual custom domain name). Select Do Not Redirect www and then click Add.
  6. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL www.mycustomdomain.net into the custom domain field (be sure to replace mycustomdomain.net with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Hostgator also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Hostgator to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how you’ll get that going:

  1. Log in to your Hostgator account »
  2. In your Hostgator cPanel, scroll down to the Domains section and click Advanced DNS Zone Editor.
  3. Scroll down to Zone File Records. Under Add DNS Record, enter your subdomain (ex: shop) as the Host Record, CNAME as the Type and the full URL for your Big Cartel store, mybigcartelstore.bigcartel.com (be sure to replace mybigcartelstore with your actual store’s subdomain), in the Points To field.
  4. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL shop.mycustomdomain.net (be sure to replace with your actual custom domain, including the fancy new subdomain you just created) into the custom domain field and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Hostgator also provides more instructions on creating CNAME records if it’s still not working after that, you should contact Hostgator to help you figure out why.