Hostmonster Domain Setup

Using a custom domain like www.mycustomdomain.net Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your Hostmonster domain up and running with your Big Cartel store - you’ll want to create a CNAME record to point to your shop, and then you’ll simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get all of that going:

  1. Log in to your Hostmonster account »
  2. In the top menu, click on Domains.
  3. Then click Zone Editor in the second menu.
  4. Scroll down to the Add DNS Record section. In the Host Record field, enter www. In the Points to drop down, select CNAME. And in the Points to field, enter the full URL for your Big Cartel store mybigcartelstore.bigcartel.com and click Add Record.
  5. Next, select Redirect in the second menu bar.
  6. Click Permanent (301). In the http drop down, select your domain. In the redirects to field, enter your full custom URL mycustomdomain.net and then click do not redirect www.
  7. Click Add this Redirect.
  8. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL mycustomdomain.net into the custom domain field and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Hostgator also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Hostmonster to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how you’ll get that going:

  1. Log in to your Hostmonster account »
  2. In the top menu, click on Domains.
  3. Then click Zone Editor in the second menu.
  4. Scroll down to the Add DNS Record section. In the Host Record field, enter your desired subdomain (ex: shop). In the Points to drop down, select CNAME. And in the Points to field, enter the full URL for your Big Cartel mybigcartelstore.bigcartel.com and click Add Record.
  5. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL shop.mycustomdomain.net into the custom domain field and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Hostgator also provides some more instructions on creating CNAME records. If it’s still not working after that, you should contact Hostmonster to help you figure out why.