Netregistry Domain Setup

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your Netregistry domain up and running with your Big Cartel store - you’ll want to create a CNAME record to point to your shop, and then you’ll simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get all of that going:

  1. Log in to your Netregistry account »
  2. In the Overview section, click Edit DNS next to the domain you’d like to use and then click Zone Manager in the sidebar.
  3. Select CNAME record from the Select a record type drop down menu and click Create new record.
  4. Enter www in the Name field and then enter your full Big Cartel mybigcartelstore.bigcartel.com (be sure to replace mybigcartelstore with your actual store’s subdomain) in the Host field and click Add record.
  5. Click Domain Redirector in the sidebar.
  6. Click Off in the Enable Cloaking field, enter your full custom URL www.mycustomdomain.net as the destination (be sure to include the www in there and replace mycustomdomain.net with your actual custom domain name) in the Redirecting URL field and click Update Redirection .
  7. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL www.mycustomdomain.net into the Custom domain field (be sure to replace mycustomdomain.net with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Netregistry also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Netregistry to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how you’ll get that going:

  1. Log in to your Netregistry account »
  2. In the Overview section, click Edit DNS next to the domain you’d like to use and then click Zone Manager in the sidebar.
  3. Select CNAME record from the Select a record type drop down menu and click Create new record.
  4. Enter your subdomain (ex: shop) in the Name field and then enter your full Big Cartel url mybigcartelstore.bigcartel.com (be sure to replace mybigcartelstore with your actual store’s subdomain) in the Host field and click Add record.
  5. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL shop.mycustomdomain.net (be sure to replace with your actual custom domain, including the fancy new subdomain you just created) into the Custom domain field and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Netregistry also provides some more instructions on creating CNAME records if it’s still not working after that, you should contact Netregistry to help you figure out why.