One.com Domain Setup

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your One.com domain up and running with your Big Cartel store - you’ll want to create a CNAME record to point to your shop, and then you’ll simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get all of that going:

  1. Log in to your One.com account »
  2. Scroll down and click DNS.
  3. Click the Web DNS tab at the top.
  4. Scroll down to the Personal Web DNS settings and enter www in the Hostname field and change the type from Web Alias to CNAME. Then in the Destination field enter your full Big Cartel url mybigcartelstore.bigcartel.com (be sure to replace mybigcartelstore with your actual store’s subdomain).
  5. Click the Green Plus icon to save your changes.
  6. In the field that appears below leave the hostname blank and change the type from Web Alias to Web Forward. Add your full custom URL www.mycustomdomain.net as the destination (be sure to include the www in there and replace mycustomdomain.net with your actual custom domain name) to the Destination field.
  7. Click the Green Plus icon to save your changes.
  8. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL www.mycustomdomain.net into the Custom domain field (be sure to replace mycustomdomain.net with your actual custom domain name) into the Custom domain field and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

One also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact One.com to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how you’ll get that going:

  1. Log in to your One.com account »
  2. Scroll down and click DNS.
  3. Click the Web DNS tab at the top.
  4. in the Hostname field enter your subdomain (ex: shop) and change the type from Web Alias to CNAME. Then in the Destination field enter your full Big Cartel url mybigcartelstore.bigcartel.com (be sure to replace mybigcartelstore with your actual store’s subdomain).
  5. Click the Green Plus icon to save your changes.
  6. Finally, you’ll enter your custom domain in your Big Cartel admin by heading to Settings > Domains. Enter your full custom URL shop.mycustomdomain.net (be sure to replace with your actual custom domain, including the fancy new subdomain you just created) into the Custom domain field and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

One.com also provides some more instructions on creating CNAME records if it’s still not working after that, you should contact One.com to help you figure out why.