We want you to get into your store’s admin to manage your business or make quick changes wherever you are, so we’ve made it as easy as possible to login to your shop from any device. Simply head over to my.bigcartel.com.

Logging In

Screenshot of login screen

To log into your Big Cartel shop, we just need couple of things:

  • Shop URL - is the web address or subdomain of your store. For example, if your store is example.bigcartel.com, with a custom domain of shop.example.com, you could enter either of those. If you’ve logged in before, we’ll remember the last Shop URL you used.
  • Password - is the password you’ve created for your store. If you don’t remember it, simply reset your password and we’ll send a link to your store’s contact e-mail so you can create a new one.

After logging in, each time you visit your store’s admin area we’ll automatically keep you logged in for two weeks. If you don’t visit your admin for longer than two weeks, we’ll have you log back in to keep things nice and secure.

Best Practices

If you’re on a public computer, like at work or a library, always remember to logout of your admin after each visit. Think of it like locking up the doors to your business after a hard day’s work. Just click on your store’s name to open the menu in the upper right hand corner of the desktop admin and choose the Logout option. If you’re on a phone or tablet, just open the menu at the top and select More then hit Logout at the bottom.

Keep your shop’s info up-to-date. If you no longer use the email tied to your store, be sure to update your contact email in the Settings > Basics section of your admin. This is the email address that your customer’s emails are sent to, your order notifications, any updates from us, and, most importantly, this is where your password resets are sent to. Be sure to check for typos in that contact email and keep it current to avoid issues accessing your admin.

Always try to use a strong password that can’t be easily guessed. There are a lot of services out there that help protect your passwords and simplify the whole process. Definitely look into a new solution if you’re reusing the same password for different online accounts or have a bad habit of using passwords like “1234” or “password”.


I don’t remember my Shop URL, how can I access my admin?

No worries! If you can find your site online, you can simply copy the URL in the address bar and paste it into the Shop URL field and that should work. If you can’t find your shop at all, just send us an email from the contact email tied to your account and we’ll help out.

I have more than one Big Cartel store, how can I login to both?

Your Big Cartel store’s admin is built to remember your most recent login session to make accessing your shop as easy as possible. If you’re accessing multiple admins from the same browser, you’ll want to make sure you’ve completedly logged out of one session before logging into your other account. If you absolutely need to be logged into several admins at the same time, you’ll want to enable “private browsing” or “incognito mode” in your browser so your current login session isn’t repeated in multiple tabs/windows.

What if I forget my password?

No worries – if you ever need a new password, you can quickly reset your password and we’ll send a link to your store’s contact e-mail to create a new one.