Check order details

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The Orders section is where to find info about everything you’ve sold to date. Check who’s placed an order, what they bought, and where you need to send it.

On each order detail page, we’ve included tools for managing your fulfillment flow:

  • Print a packing slip
  • Edit the customer’s shipping details
  • Add a private note
  • View the full history of activity related to the order
  • And, finally, mark the order as shipped when you’ve dropped it in the mail. 📦

Need details about a transaction? Click the View in Stripe or View in PayPal link within any order to be taken directly to the details in your Stripe or PayPal account. That’s where you can see the status of any transfers to make sure you’re gettin’ paid.

Steps

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  1. Log in at my.bigcartel.com.
  2. Go to Orders.
  3. Click on an order to view your customer’s info and what they ordered.
  4. To view the status of the transaction, click View in PayPal or View in Stripe. This is also where you can issue refunds if needed.

iOS-check-order-details

  1. Launch the Big Cartel app.
  2. Tap Orders.
  3. Tap the icon again to sort by Unshipped or Shipped orders.
  4. Tap on an order to view your customer’s info and what they ordered.
  5. To view the status of the transaction, click View in PayPal or View in Stripe. This is also where you can issue refunds if needed.
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