Check order details

hero-check-order-details

The Orders page is where to find info about everything you’ve sold to date including the customer’s name, shipping address, product ordered, and even whether they used the PayPal or the Stripe checkout.

On each order’s page, we’ve included tools for managing your fulfillment flow:

  • Print a packing slip
  • Edit the customer’s shipping details
  • Add a private note
  • View the full history of activity related to the order
  • And, finally, mark the order as shipped when you’ve dropped it in the mail.

Need details about a transaction? Click the View in Stripe or View in PayPal link within any order to be taken directly to the details in your Stripe or PayPal account. That’s where you can see the status of any transfers to make sure you’re gettin’ paid.

Steps

Check order details

  1. Log in at my.bigcartel.com.
  2. Go to Orders.
  3. Click on an order to view your customer’s info and what they ordered.
  4. To view the status of the transaction, click View in PayPal or View in Stripe. This is also where you can issue refunds if needed.
  1. Launch the Big Cartel app.
  2. Tap the menu button in the top left corner.
  3. Tap Orders.
  4. Tap Unshipped or Shipped at the top to sort orders.
  5. Tap on an order to view your customer’s info and what they ordered.
  6. To view the status of the transaction, click PayPal or Stripe. This is also where you can issue refunds if needed.
  1. Launch the Big Cartel app.
  2. Tap Orders.
  3. Tap Unshipped or Shipped at the top to sort orders.
  4. Tap on an order to view your customer’s info and what they ordered.
  5. To view the status of the transaction, click View in PayPal or View in Stripe. This is also where you can issue refunds if needed.
Contact Big Cartel

Can't find what you're looking for?

Contact us for more help

Heads up! You're using an unsupported older browser. Click to learn how to update it.