Close your account

We hate goodbyes, but we understand if it’s time for you to move on. And hey, thank you for being a friend. We’re rooting for you!

Closing an account is permanent, so make sure you’re really ready before you proceed. We can’t recover any deleted account data once you’ve closed.

Just taking some time away from your shop? Turn on maintenance mode instead, and come back whenever you’re ready.

Or if you just need to change your store name or URL, you can do that in the Settings area anytime by editing your shop info.

Steps

  1. Head to the Account area in your admin.
  2. Click Edit your plan & billing.
  3. Click Close shop and follow the steps on screen. 👋

Sorry, right now this can only be done on Desktop. Here's how to get there from the Mobile admin:

  1. Tap the menu icon and tap Settings.
  2. Tap Use the desktop admin.
  3. Follow the Desktop steps.

Sorry, right now this can only be done on Desktop. Here's how to get there from the iOS app:

  1. Tap your store image in the top left.
  2. Tap Use the web admin.
  3. Follow the Desktop steps.
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