Crazy Domains

Premium feature available on paid plans

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. For Crazy Domains, you’ll need to sign up for web hosting in addition to purchasing your domain.
  2. Log in to your Crazy Domains hosting manager »
  3. Scroll down and open the Domains tab and then click Advanced Zone Editor.
  4. Scroll down to the existing www.yourdomain.com CNAME Record and click the pencil tool to edit that record. Enter your mybigcartelstore.bigcartel.com URL (be sure to swap that mybigcartelstore placeholder with your actual store’s subdomain) in the CNAME field, and click Edit Record.
  5. Click the Home button, scroll down and open the Domains tab again then, click Redirects.
  6. Keep 301 redirect as the domain type, select your domain name in the http://(www.)? drop-down and in the Redirects to field enter http://www.mycustomdomain.net (be sure to include the www and update that mycustomdomain.net placeholder with your actual custom domain name). Then click Add.
  7. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  8. In the custom domain field, enter www.mycustomdomain.net (be sure to update that example placeholder with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Crazy Domains also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Crazy Domains to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how to set that up:

  1. For Crazy Domains, you’ll need to sign up for web hosting in addition to purchasing your domain.
  2. Log in to your Crazy Domains hosting manager »
  3. Scroll down and open the Domains tab and then click Advanced Zone Editor.
  4. To add a new record, select CNAME for the Record type. In the Name field, enter the subdomain that you’d like to forward (ex: shop). Then enter mybigcartelstore.bigcartel.com (be sure to swap the mybigcartelstore placeholder with your actual store’s subdomain) in the CNAME field, and click Add Record.
  5. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  6. In the custom domain field, enter www.mycustomdomain.net (be sure to update that example placeholder with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Crazy Domains also provides some more instructions on creating CNAME records if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Crazy Domains to help you figure out why.

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