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Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. Log in to your Dreamhost account »
  2. In the left sidebar, click Domains > Manage Domains.
  3. Under the domain you’d like to use for your Big Cartel store, click the DNS link.
  4. Scroll down tho the Add a custom DNS record section, and in the Name field, enter www.
  5. In the Type drop down menu, enter CNAME.
  6. In the Value field, enter mybigcartelstore.bigcartel.com (be sure to swap that mybigcartelstore placeholder with your actual store’s subdomain), and then click the Add Record Now button.
  7. Scroll back up to the top of the page and click Return to Domain Listing.
  8. Click Add Hosting to a Domain/Subdomain at the top of the page.
  9. Scroll down to the Redirect section, and in the Domain to Redirect field, enter mycustomdomain.net (be sure to update that with your actual custom domain name).
  10. In the Redirect to URL field, enter www.mycustomdomain.net (be sure to include the www and update that mycustomdomain.net placeholder with your actual custom domain name) and then click the Redirect This Domain button.
  11. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  12. Enter www.mycustomdomain.net in the custom domain field (be sure to update that example placeholder with your actual custom domain name) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Dreamhost also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Dreamhost to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how to set that up:

  1. Log in to your Dreamhost account »
  2. In the left sidebar, click Domains > Manage Domains.
  3. Under the domain you’d like to use for your Big Cartel store, click the DNS link.
  4. Scroll down tho the Add a custom DNS record section, and in the Name field, enter the subdomain you’d like to use (ex: shop).
  5. In the Type drop down menu, enter CNAME.
  6. In the Value field, enter mybigcartelstore.bigcartel.com (be sure to swap that mybigcartelstore placeholder with your actual store’s subdomain), and then click the Add Record Now button.
  7. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  8. Enter shop.mycustomdomain.net in the custom domain field (be sure to update that shop.mycustomdomain.net example URL with your actual custom domain name, including the new subdomain you just created) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Dreamhost also provides some more instructions on creating CNAME records if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Dreamhost to help you figure out why.

Contact Big Cartel

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