Dreamhost

Using a custom domain like www.example.com? Use these steps »

Using a custom domain like shop.example.com? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel shop, you’ll want to create a CNAME record to point to your shop’s bigcartel.com URL, and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how:

  1. Log in to your Dreamhost account »
  2. In the left sidebar, click Domains > Manage Domains.
  3. Under the domain you’d like to use for your Big Cartel store, click the DNS link.
  4. Scroll down to the Records section, then click to add a record, then click CNAME.
  5. In the Host field type www, and in the Points to field type your shop’s full bigcartel.com URL. Click to add your record.
  6. In the left sidebar, click Domains > Manage Domains, then click Add Hosting to a Domain/Subdomain at the top right.
  7. In the Redirect section enter your custom domain without the www in the Domain to Redirect field.
  8. In the Redirect to URL field, enter your full custom domain with the www in front, and click the Redirect This Domain button.
  9. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  10. Enter your full custom domain with the www in front in the Custom domain field, and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Dreamhost also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Dreamhost to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re already using your custom domain on another site or page, then you’ll want to create a CNAME record on a subdomain that’s not www - like shop.example.com or store.example.com. Here’s how to set that up:

  1. Log in to your Dreamhost account »
  2. In the left sidebar, click Domains > Manage Domains.
  3. Under the domain you’d like to use for your Big Cartel store, click the DNS link.
  4. Scroll down to the Records section, then click to add a record, then click CNAME.
  5. In the Host field enter the subdomain you’d like to use (shop or store, for example), then enter your shop’s full bigcartel.com URL in the Points to field, and click to add your record.
  6. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  7. Enter your subdomain (shop.example.com, store.example.com, etc.) in the Custom domain field, and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Dreamhost also provides some more instructions on creating CNAME records if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Dreamhost to help you figure out why.

Contact Big Cartel

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