Google Domains

Buying a new custom domain? Use these steps »

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Buying a new custom domain

  1. Head to in your Big Cartel admin.
  2. Click Edit your shop info > Add a custom domain.
  3. Click the Buy domain button.
  4. A list of available custom domains will be suggested based on your Big Cartel store URL. Choose an available domain from the list or use the search field to track down the right one and click Buy.
  5. Fill out the required forms to register the domain.
  6. That’s it! You’ll be redirected back to your Big Cartel admin. Within just a few minutes your store should be showing up at your newly registered domain. Don’t forget to check your email for a verification link from Google Domains as well to complete the process.

Keep in mind that your domain is registered and configured through Google Domains, which is a separate service from Big Cartel. You’ll need to make sure you renew your domain registration annually, or set it to auto-renew for maximum convenience. 🙌

Use www

To get your Google domain up and running with your Big Cartel store, you’ll forward the non-www version of your custom domain to the www version using a 301 redirect, then create a CNAME record to point to your shop.

Heads up! If you bought your domain through Big Cartel you don’t need to follow these steps, they’re already done! :)

To get started, log in to your Google account and click Manage next to the custom domain you want to set up.

Set up the 301 redirect:

  1. Click Website in the left column menu.
  2. Click Add a forwarding address in the top-right corner.
  3. Click Edit next to Forward from.
  4. Click the trash can icon next to the www option to delete it.
  5. In the Forward to field, type www.mycustomdomain.net (be sure to include www and replace mycustomdomain.net with your custom domain name).
  6. Click Advanced options to open the menu.
  7. Click the circle next to Permanent redirect (301) — leave Do not forward and SSL Off selected.
  8. Click Forward.

Set up your CNAME record:

  1. Click DNS in the left column menu.
  2. Under Resource records, click Custom records.
  3. Type www in the first field.
  4. Select CNAME from the dropdown menu.
  5. Type myshop.bigcartel.com in the last field (be sure to replace myshop with your actual store’s submdomain).
  6. Click Save.

Finally, add your custom domain to your Big Cartel Account page:

  1. Click Edit your shop info in the Your Shop section.
  2. Click Add a custom domain.
  3. Click Add domain.
  4. Type the www version of your custom domain in the field (example: www.mycustomdomain.net).
  5. Click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Google also provides some more instructions on creating CNAME records and 301 redirects if you’re having trouble locating where to make those changes. If it’s still not working after that, you should contact Google to help you figure out why.

Make sure you don’t enable any masking on your 301 redirect. Masked redirects will end up preventing your store from working properly for people that access the shop through your custom domain.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net.

To get started, log in to your Google account and click Manage next to the custom domain you want to set up.

Set up your CNAME record:

  1. Click DNS in the left column menu.
  2. Under Resource records, click Custom records.
  3. Type www in the first field.
  4. Select CNAME from the dropdown menu.
  5. Type myshop.bigcartel.com in the last field (be sure to replace myshop with your actual store’s submdomain).
  6. Click Save.

Then add your custom domain to your Big Cartel Account page:

  1. Click Edit your shop info in the Your Shop section.
  2. Click Add a custom domain.
  3. Click Add domain.
  4. Type the www version of your custom domain in the field (example: www.mycustomdomain.net).
  5. Click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update.

Google also provides some more instructions on creating CNAME records if it’s still not working after that, you should contact Google to help you figure out why.

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