We get it, spending time dealing with account settings is about as fun as doing taxes. Trust us, though - there’s important stuff here you’ll want to take care of, from setting up your payment options to checking up on your account security. So let’s check it out from top to bottom!
A lot of thought and care went into our new settings features, and we’ve written in-depth about some of our favorite highlights in our blog. Check out our announcement post »
Edit Your Profile
Your shop name, profile image, shop contact email address, and log out button are all listed at the top of the page.
Click Edit Profile to change some of your essentials: your shop name, shop contact email address, update your shop description for SEO purposes, or add a website URL (if you’ve got another website you want to link visitors back to from your shop).
Click the profile image icon at the top to upload an image that represents your shop - a logo-style pic works best here.
Edit Your Shop Info
Under the Your Store heading, click Edit your shop info to update shop specifics like your store URL, set up a custom domain for your store, add Google Analytics stats tracking, or update your store’s country, time zone, or currency.
With this setting toggled on in the top right corner, you can make changes to your shop behind the scenes while everyone else sees your maintenance page. This is perfect if you’re not quite ready for prime time, need to make some updates to your theme or products without visitors seeing it, or just need a break for awhile.
When you’re ready to go live and make your store available to customers, turn off maintenance mode and you’re set!
Customize Your Design
Check here to see which theme you’re currently using in your shop, and click Customize your design to switch themes and tinker with colors, fonts, headers/slideshow images, and more. Be sure to see our customization help page and resources in our blog for more info and inspiration.
Under the Get paid heading, Click Setup (or Edit) your payment options to connect your PayPal account, Stripe account, or both. You can change which accounts you’ve got connected here at any time.
- Setup Stripe to accept credit cards, debit cards, and Apple Pay in your store.
- Setup PayPal to accept PayPal options in your store.
- Setup Square to accept in-person payments with Big Cartel for iOS.
Hey, don’t skip this step! You’ll need a payment method set up so customers can start paying you. :)
Looking for our old PayPal checkout? Learn more in our PayPal Standard guide »
Here’s where you can see what plan your shop is on. Click Edit your plan & billing to be taken to the spot where you can upgrade, downgrade, or close your shop, as well as update your billing information and view your payment history.
In this section you can enable and set a tax rate for your products, enable inventory tracking (set stock amounts for your products and options), and allow overselling (sell products even after quantities reach zero).
You can also set your notification preferences - our system can notify customers once they place an order with an email confirmation, and notify you as each new order rolls in.
Toggle any of these settings on or off based on what works for you, and click Save!
The Change your password button does just that - lets you set a new secure password for logging into your admin. Keep it secret, keep it safe, and read our best password practices.
As an added security measure, and as a fallback for resetting your password should you end up locked out of your admin, you can add your mobile phone number to your account.
Click Add (or Change) phone number to make the update, then enter the confirmation code you receive via text. (Standard data/messaging rates apply, batteries not included. And we won’t share or use this number for anything else, scout’s honor.)
Under Active Devices, you can see every device logged in to your admin, where they’re located, and when they were last active. If you signed in from a public computer and forgot to log out or don’t recognize a device, no sweat - you can force it to logout from here. We recommend changing your password right away if you see anything suspicious like devices you don’t recognize.
Speaking of security - it’s really important to keep your store contact email, phone number and password secure and up to date. This account criteria is the only way our support team can confirm ownership of an account and get you a password reset if you end up locked out for any reason.
We think it’s a good idea to know exactly what apps are connected to your store. So if you’ve authorized any apps in connection with your Big Cartel shop, like the Big Cartel for Facebook app, Pulley, Printful, ShipStation, Zapier, or any another third-party service, they’ll show up in this area with a handy option to delete/revoke access.
What if I forget my password?
No worries – if you ever need a new password, you can quickly reset your password and we’ll send a link to your store’s contact e-mail to create a new one.
Can you email my customer when an item is shipped?
Not right now. The shipping status in the admin isn’t tied to our email system, so marking items as shipped won’t notify your customer. It’s just there to keep you organized–we wouldn’t want you to ship the same order twice!
If you use PayPal for printing postage, though, you can automatically notify the customer when their order is on its way. PayPal shipping tools »
Can I use a checkout provider other than PayPal, Stripe, or Square?
Nope, sorry! Big Cartel currently supports PayPal, Stripe and Square as payment processors.
How do I change which PayPal or Stripe account is connected to my store?
If you’re using Stripe or PayPal Express, head to the Settings > Checkout section of your admin, and click the Accepting credit card payments or Accepting PayPal payments button to unlink your current Stripe or PayPal account, and then click the button again to connect your new one.
If you’re using PayPal Standard, head to the Settings > Checkout section of your admin, and update the PayPal email field. Make sure that new PayPal account is set up properly within PayPal (verified, and on the Business or Premier plan) and you’ll be all set!
If you’re using your mobile admin, open the menu at the top of the screen and tap on More and select View desktop admin to make those changes from a mobile device.
Why isn’t my checkout working?
Oh, shoot! If the checkout button isn’t working like it should, here are a couple things to check that may be messing it up:
Is your store set up at a custom domain?
If so, make sure you followed our instructions for setting that up correctly using a CNAME redirect. Be certain that you (or your domain provider) didn’t set up any frame redirects or domain masking instead, as those can cause checkout issues.
Have you edited your site’s HTML?
Be really careful with editing the built-in HTML. If you’ve altered your code a lot and checkout is busted, make sure you didn’t accidentally break something while you were in there.
You can always back up your changes in Customize Design > Advanced > Download my theme, and switch back to one of our default themes in Customize Design > Themes to fix anything that broke.
Still having problems? Hit us up with all the details and we’ll take a look.
How do I charge tax in my shop?
You can set your taxed location and rate in the Settings > Options section of your admin. Check the Charge tax on orders box, select a location from the dropdown menu, and enter your rate. Taxes will automatically be added to applicable orders. Easy!
When should I charge tax?
This can be a bit tricky since the laws are different for each state and country, so it’s best to consult the laws in your area for collecting and reporting tax. Take a gander at our super-straightforward Tax Field Guide, too, if the idea of tax law makes you break out in hives.
As a general rule, most U.S. states require that you charge tax only in the state where you have a physical presence. But be sure to read up on the specific laws of your location to make sure you’re getting it 100% right.
How can I see how much tax I owe?
While we give you the tools to charge tax on your orders, we don’t have any reporting or accounting features built in, so that would be something you’ll want to keep track of on your end. We’d suggest taking a look at our Tax Field Guide for some pointers.
Why would I want to charge tax on shipping?
Depending on where you live, shipping may be considered a taxable service. There are quite a few resources out there that can simplify this for you, but when in doubt, reach out to a tax professional in your area to get the final word.
How can I find out how much tax I’ve collected?
Use the export .csv link in the bottom right corner of your Orders area to save a report to your computer, and then you can do some spreadsheet magic to tally up the tax column for your orders!
Can I collect sales tax on some products, but not others?
No, sorry—the tax rate you set will be added to all items in your shop (for applicable orders).
Can I add a text field at checkout?
Yup! Need to collect special instructions from customers? We’ve got you covered.
If you’re using Stripe and/or PayPal Express, your customers will see a notes field included by default, so they can drop in any custom information they’d like to their order when completing their purchase. You’ll see the note in the order details in your admin, and it’ll even print onto the packing slip. Pretty slick, right?
If you’re using PayPal Standard checkout, customers can click the add note link at checkout to drop you a line along with their order, and the text will be imported into your order details.
Don’t see the “add note” feature in your PayPal Standard checkout? It’ll appear just below the area where a customer selects their shipping address, on the second page of the checkout process. If you still don’t see it there, log in to your PayPal account and head to Profile > My Selling Tools > Block Payments and select yes next to the Display “Add Instructions to Seller” text input field. Hit save, and you’re golden.
Why does my store say it’s under maintenance?
This just means means your shop is in maintenance mode, which is totally optional and can be turned off or on anytime in the Settings > Options area of the admin.
When maintenance mode is switched on, you can preview your shop while you’re logged in to the admin, but customers will see the we’re working on our site message instead. It’s really handy when you’re tweaking your design, updating products, or just need to maintain that air of mystery until you’re ready to raise the curtain.
Can I use multiple currencies in my store?
There’s not a built-in feature that would allow you to display your prices in more than one currency, but if there’s another currency you’d like your products listed in, you may want to add that price to your product descriptions for customers to reference. Another option would be to add a currency conversion widget to your shop’s design. And as long as your customer can pay using a valid debit/credit card or PayPal account, and you support shipping to their home country, they’ll be able to purchase from your shop.
Can I use my PayPal shipping settings with PayPal Express?
No, sorry. PayPal’s tax and shipping settings only work with PayPal Standard. If Big Cartel’s shipping settings aren’t doing it for you, you can always switch to the PayPal Standard checkout option to take advantage of your PayPal shipping settings.
What’s the difference between PayPal Express and PayPal Standard?
PayPal Standard is a simple way for your customers to pay using a PayPal account or credit card on PayPal’s website. Unfortunately, this very old checkout option doesn’t match your store’s theme, and it can also present issues and delays to payments and inventory tracking. Because of this, we really don’t recommend using it unless you have to. Learn about switching to our new checkout with PayPal Express »
I received a suspicious email asking me to confirm some account info with Big Cartel. Is this is a scam?
We’ve been made aware of a phishing scam against some Big Cartel store owners. If you see an email that is supposedly from Big Cartel containing a confirmation or login link other than my.bigcartel.com, please do not click the link and mark that email as spam. Filling out the form linked to by these emails could lead to your account being compromised.
If you’ve already filled out that form, please contact our support team to let them know, and if possible change your Big Cartel account password right away in Settings > Password. You can also report phishing scams to the FTC along with the full email headers.
If you’re ever in doubt, get in touch with us and we’ll verify if an email actually came from us or not. Be sure to never give out any type of sensitive info through emails or click any links that are suspicious.