Other Domain Providers

Using a custom domain

If we didn’t offer instructions for your specific DNS provider, you can use this info to attempt to set it up on your own, OR, hopefully your DNS provider has first-class customer service and you can send them this info and kick back while they work all the magic for you. Just make sure that you use your Big Cartel URL and your custom URL, instead of our examples of example.bigcartel.com and www.example.com.

First things first, decide: do you want your store to show up when someone types in your custom domain, for example www.example.com? Or are you using that as a main website, and you only want your shop to appear on a page like shop.example.com or store.example.com?

If you’re a www kinda person, then read on. If you’re a shop or store kinda person, then we’ve got separate instructions. Subdomain instructions »

Settings for using www

To get your custom domain up and running with your Big Cartel store - you’ll want to create a CNAME record to point to your shop, and then you’ll simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how:

First, we need to send anyone going to your custom domain (www.example.com) to your Big Cartel store (example.bigcartel.com). This is all done in step 1 by setting up a CNAME record.

Then we want anyone who types in your custom URL without the www (example.com) to be sent to the www version automatically (www.example.com). This is done in step 2 with a 301 redirect.

Once that’s done, you just need to tell Big Cartel to be on the lookout for your custom domain. That’s taken care of in step 3 from within your shop’s admin.

How to set it up

  1. Create or edit a CNAME record with your DNS provider

    Log in to your DNS provider’s control panel. From there, you’ll want to edit your DNS settings. You’ll be able to do this from the DNS manager, zone file settings, advanced forwarding, or a similar title referring to DNS records. This is where you will edit or add a CNAME record. You’ll either create a CNAME record for www or you’ll need to edit the CNAME record if one already exists. Enter the following:

    • Alias: www
    • Type: CNAME
    • Points to: enter your shop’s full bigcartel.com URL, but do not add http or https in front of your bigcartel.com URL.
  2. Redirect to www

    Time to redirect your non-www URL (example.com) to the www URL (www.example.com) with a 301 redirect. In the domain forwarding section of your selected domain, select forwarding only or a 301 redirect without masking.

  3. Enter your domain into Big Cartel

    Head to Account > Edit your shop info > Add a custom domain and click Add domain in your Big Cartel admin. Enter your full custom domain with the www in front in the Custom domain field, and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update. If it’s still not working after that, you should contact your domain host to help you figure out why.

Using a subdomain

For the sake of these instructions we’ll use shop as the example–but you can choose whatever subdomain you want (store, boutique, goods, buystuffnow, etc.)

First, we need to send anyone going to your subdomain URL (ex: shop.example.com) to your actual Big Cartel URL (example.bigcartel.com. This is all done in step 1 by setting up a CNAME record.

Once that’s done, you just need to tell Big Cartel to be on the lookout for your custom domain. That’s taken care of in step 3 from within your shop’s admin.

How to set it up

  1. Create or edit a CNAME record with your DNS provider

    Log in to your DNS provider’s control panel. From there, you’ll want to edit your DNS settings. You’ll be able to do this from the DNS manager, zone file settings, advanced forwarding, or a similar title referring to DNS records. This is where you’ll add your new subdomain and CNAME. Enter the following:

    • Alias: shop
    • Type: CNAME
    • Points to: enter your shop’s full bigcartel.com URL, but do not add http or https in front of your bigcartel.com URL
  2. Enter your domain into Big Cartel

    You’ll head to Account > Edit your shop info > Add a custom domain in your admin. Click Add domain and enter your full custom domain with the www in front in the Custom domain field, and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update. If it’s still not working after that, you should contact your domain host to help you figure out why.

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