OVH

Using a custom domain like www.mycustomdomain.net? Use these steps »

Using a custom domain like shop.mycustomdomain.net? Use these steps »

Use www

To get your custom domain up and running with your Big Cartel store, you’ll want to create a CNAME record to point to your shop and then simply forward the non-www version of your custom domain to the www version using a 301 redirect. Here’s how you’ll get that going:

  1. Log in to your OVH account.
  2. Select the Domains tab in the top right and click your domain name.
  3. Click the DNS Zone tab and select Add an entry.
  4. Click CNAME and enter www in the subdomain field, and your Big Cartel URL in the target field - for example: mybigcartelstore.bigcartel.com. Note that a required period will be included at the end of the address.
  5. Click Next and confirm the entry.
  6. Next, click the Redirection tab and select Add a redirection.
  7. Check the redirect to option and click Next. Select the to a web address option click Next. Then, select the with a visible redirection option.
  8. Choose Permanent (301) and enter your full custom URL, for example: http://www.mycustomdomain.net
  9. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  10. In the Custom domain field, enter www.mycustomdomain.net (be sure to replace mycustomdomain.net with your actual domain name) then click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update. If it’s still not working after that, you should contact OVH to help you figure out why.

Use another subdomain

If you’re planning on using your custom domain to display content other than just your Big Cartel store, you’ll want to create a CNAME record on a subdomain that’s not www - like shop.mycustomdomain.net or store.mycustomdomain.net. Here’s how you’ll get that going:

  1. Log in to your OVH account.
  2. Select the Domains tab in the top right and click your domain name.
  3. Click the DNS Zone tab and select Add an entry.
  4. Next, click CNAME and enter the subdomain you’d like to use for your store - like shop or store, for example - in the Subdomain field and enter your Big Cartel URL in the target field - for example: mybigcartelstore.bigcartel.com. Note that a required period will be included at the end of the address.
  5. Click Next and confirm the entry.
  6. Finally, you’ll head to Account > Edit your shop info > Add a custom domain in your Big Cartel admin. Click Add domain.
  7. In the custom domain field, enter shop.mycustomdomain.net (be sure to update that placeholder URL with your actual custom domain including the fancy new subdomain you just created) and click Save.

That’s it! Now we wait. It can take up to 24-48 hours for domain changes to update. If it’s still not working after that, you should contact OVH to help you figure out why.

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