Refund an order

If for any reason you need to return a customer’s money for an order, you can do that through your PayPal or Stripe account (depending on which method the customer used to pay). You can also issue full or partial refunds, and even add a private note to the order so you have a record of it.

If you use inventory tracking in your shop, keep in mind that refunding an order doesn’t modify the quantity in stock or return inventory to products that were purchased. So if you’re not sending out items to a customer after a refund, make sure to manually adjust any inventory as needed in your product listings so your quantities are accurate.


  1. Log in at
  2. Go to Orders.
  3. Click on the order you need to refund.
  4. Click the View in Stripe or View in PayPal link in the order.
  5. Once you’ve logged in to Stripe or PayPal, choose the refund option for the transaction to complete the process.
  1. Launch the Big Cartel app.
  2. Tap Orders.
  3. Tap the icon again to sort by Unshipped or Shipped orders.
  4. Tap the order you want to refund.
  5. Tap the View in PayPal or View in Stripe button to log in and refund the payment.

Sorry, right now this can only be done on the web and iOS app.

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